1. Basic Information

Name: 　　　The Japan Education Centre for the Hotel Industry
Address:　　3-15-14 Higashi Nakano, Nakano-ku,
　　　　　　　Tokyo 164-0003, Japan
Tel: 　　　　 03-3367-5663　
Fax: 　　　　 03-3360-8584
Founded：　March 8, 1976 with the permission of the Minister of Transport
　　　　　　　(now the Minister of Land, Infrastructure and Transport)
Related URL: Japan Hotel School （http://www.jhs.ac.jp）　　　　　　　　

2. Board Members

Honorary Chairman:

Chairman:

Senior Vice Chairman:

Junior Vice Chairman:

President:

Executive Directors:

Auditors:

Executive Advisor:

Councilors:

3. Full-time Staff

Administrative Office

General Affairs Division and Accounting Office

Planning and Development Office:

Education Division
Administration & Education:

Education Office:

Student Registration Office:

Student Affairs & Placement Office:

Public Relations Division:

4. Activities

(1) Survey and Report
The Centre conducts an annual survey of education systems and the labor situations both inside and outside Japan. The results and findings of the survey are compiled in a report which is distributed to education institutions, hotels and individuals.

(2) Collection of Literature and Information
The center's library contains books, videos, CD-Rom, and research reports and papers. In total there are more than 8,000 pieces of material, all related to the operation and management hotel industry, both in Japan and worldwide. The library is open to the public.

(3) Management of the Japan Hotel School
The Japan Hotel School offers education and training to applicants who wish to acquire professional knowledge and skills for their career in the hotel industry.
Please refer to URL: Http://www.jhs.ac.jp E-mail: [email protected]

(4) Development of Educational Materials
The centre has developed a series of textbooks that are used by the Japan Hotel School and many other education institutions throughout Japan. The centre also started a new test ("Hotelier Proficiency Test") system for students and hotel employees.

(5) Educational Programs
The centre also offers systematic training programs to hotel employees. These programs are:
1) HMS - Hotel Management Simulation, for upper management staff,
2) HOP - Hotel Operation Program for middle management staff,
3) HDP - Hotel Development Program for business planning staff, and
4) HBP - Hotel Beginner's Program for newcomers to the hotel industry.
The centre also designs and implements training programs to meet the specialized needs of clients. Training programs vary from new-employee orientation programs to management programs.

(6) International Cooperation and Exchange Activities
The centre promotes international exchange activities through its ongoing cooperation with the Ministry of Land, Infrastructure and Transportation, the Japan International Cooperation Agency (JICA), and the International Tourism Development Institute of Japan (ITDIJ).

(7) Hotel Industry Management School for Further Education
Since 2001, the centre has been offering a unique course of study, providing an opportunity for hospitality employees to further their education and training. Participants study up-to-date management techniques and trends in the hospitality business at seventeen seminars held throughout the year, May to February. This education is targeted to hotel middle-management staff. Representatives of upper management from the industry are invited as Instructors.

(8) Organizing and Assisting the Okami Association
　　　of Japanese Ryokan
The centre has organized and assisted the OAJR since 1995. In cooperation with the Japan National Tourist Organization, a non-profit organization under the ministry of Land, Infrastructure and Transportation, the Centre has conducted seminars and receptions in major metropolitan areas throughout the world, to promote Japanese Ryokan and to support the globalization of Ryokan management through actual experiences in foreign countries.

5. Educational Materials and Programs

The Japan Education Centre for the Hotel Industry maintains a library in the basement of the Japan Hotel School building that contains books, videos and CD-Rom related to the hotel and tourism industries. In total there are more than 8,000 sources of information. Recent additions include 112 new textbooks used in Hotel Studies courses at Cornell University, and videotapes and 5 CD-Rom from the American Hotel and Motel Association (AH&MA). Contents include the following:

(1) Videotapes
1) Guest Service
・ Delivering Quality Guest Service
・ Managing Quality Guest Service
・ Telephone Skills: Basics and Beyond
・ ADA: Communication and Service Skills
・ Welcome to Hospitality! Check Into Your Future
・ Improving Communication Skills
・ Hosting International Guests
・ 10-Minute Trainer: Guest Service

2) Housekeeping
・World Trainer: Guestroom & Bathroom Cleaning
・ World Trainer: Floor Care
・ World Trainer: House person
・ World Trainer: Laundry
・ World Trainer: Extended Stay Guestroom Cleaning
・ Housekeeping: Deep Cleaning
・ Housekeeping: Quality Guestroom Cleaning
・ Housekeeping: Safety and Security
・ Housekeeping: Laundry Operations
・ Housekeeping: Communications & Motivation
・ 10-Minute Trainer: Housekeeping

3) Front Office
・ Exceeding Guest Expectations
・ Solving Guest Problems
・ Suggestive Selling
・ From Check-In to Check-Out
・ Handling Reservations Properly
・ Providing Professional Bell Service
・ Professional Courtesy Van Service
・ 10-Minute Trainer: Front Office

4) Security / Safety
・ World Trainer: Security Awareness
・ Preventing Exposure to Pathogens
・ Security Planning
・ Employee Awareness and Problem Prevention
・ Key Control and Guest Privacy Today
・ Patrolling, Investigating, and Documenting
・ Handling Disturbances
・ Planning for Emergencies
・ Safety and Security: Everyone's Job
・ 10-Minute Trainer: Security
・ 10-Minute Trainer: Safety

5) Maintenance / Engineering
・ Curb Appeal: Creating Great First Impressions
・ Quality Guestroom Maintenance

6) Food & Beverage
・ World Trainer: Ware washing
・ World Trainer: Bus Person
・ Food and Beverage Quality Service Skills (I and II)
・ Food and Beverage Suggestive Selling
・ Room Service
・ Better Banquets: Basic Service Skills
・ Episodes in Kitchen Safety
・ Food Safety the HACCP Way

7) Human Resources
・ Recruiting & Interviewing
・ Retention & Motivation
・ Discipline Today: A Positive Approach
・ Performance Appraisal and Coaching
・ Firing: The Right Way
・ ADA: The Hiring Process
・ Personal Grooming
・ Train the Trainer: Preparing for Training
・ Train the Trainer: Leading Group Training
・ Train the Trainer: Conducting One-on-One Training

8) Sales & Marketing
・ Hospitality Sales: Preparing for the Sale
・ Hospitality Sales: Making the Sales Call
・ Hospitality Sales: Overcoming Objections
・ Hospitality Sales: Closing the Sale
・ Sales & Tips for Small Economy Properties
・ Yield Management

9) General Management
・ Teamwork: Increasing Productivity
・ Delegation
・ From Tension to Teamwork

(2) CD-Rom
・ Hospitality video training library
・ Guest Service: Out of This World
・ Up Front! Performance Training for Front Desk Employees
・ CHECK PLEASE! Performance Training for Restaurant Servers
・ Recruiting and Interviewing
・ Retention and Motivation

(3) Original Textbooks developed by the Education Centre
1) Hotel Accounting
2) Hotel Facility Management
3) Hotel Food Sanitation Management
4) Hotel Front Operations
5) Hotel Management
6) Hotel Marketing
7) Hotel Purchasing
8) Hotel Terminology
9) An Approach to Hotel Designing
10) A New Approach to the Hotel Industry in Japan
11) The Fundamentals of Accommodation Service
12) The Fundamentals of Banquet Service
13) The Fundamentals of Restaurant Service
14) Beverage Menu Fundamentals
15) Food Menu Fundamentals
16) Principles of Restaurant Management
17) Hotel English Conversation I - City Hotel
18) Hotel English Conversation II - City Hotel
19) Hotel English Conversation III - Resort Hotel
20) English Correspondence in the Hotel Industry
21) Hotel French
22) Welcoming Overseas Guests
23) Ryokan Service
24) Ryokan Management
25) Ryokan Marketing
26) Hotel Weddings in Japan: An Overview
27) Wedding Receptions and Guest Service
28) Introduction to Bridal Marketing
29) Financial Analysis
30) Front Office Operations Systems
31) Computer Information Literacy
32) Practical Sales Promotions in the Hotel Industry
33) Duties and Responsibilities of the General Manager
34) Human Resources and Labor Regulations in the Hotel Industry
35) Ryokan English
36) Hotel Business Proficiency Test Textbook (Introductory Level)
37) Hotel Business Proficiency Test Textbook (Management Level)

(4) Magazines
The latest issues and 30 years' worth of collected back issues of the following magazines are also available for perusal:
・ The Ryokan: monthly magazine for the Japanese-style hotel industry.
・ The Hotel and Restaurants: weekly magazine for the hotel and restaurant industry.
・ The Leisure Industry: monthly magazine for the leisure industry including hotel, restaurant, entertainment, gaming and theme-park industry.

(5) Hotelier Proficiency Test
The Centre introduced a new proficiency test and textbook to hotel schools and the industry in 1998. The test is composed of ten chapters, and is offered at four levels of difficulty. Basic Levels one and two are intended for students, and Managerial Levels one and two are designed for hotel employees. Each chapter corresponds to a different hotel job (e.g., Rooms, Food & Beverage, Accounting). The purpose of the test is to a) establish a standard set of objectives for students and employees, and b) measure the students' total knowledge of the integrated hotel system of jobs. The Centre issues a certificate to those students who pass the test. About 2000 students take this exam every year.

6. Affiliated Schools & Organizations

Affiliated Schools

In Japan:
Trajal Hospitality & Tourism College (Tokyo)
Trajal Hospitality & Tourism College (Osaka)
Sapporo Business Academy (Sapporo)
International Travel & Hotel School (Chiba)
International Nishitetsu Business College (Fukuoka)

Overseas:
Paul Smith's College (USA)
Shoreline Community College (USA)
Schiller International University (USA)
Beijing Institute of Tourism (China)
Hainan Province Agriculture-Machine School (China)
La Escuela Panamericana de Hoteleria (Mexico)
Douglas College (Canada)
The Hotel School (Australia)
Holmesglen Institute of TAFE (Australia)
Glion Hotel School (Switzerland)

Affiliated Organizations

In Japan:
Japan National Tourist Organization
Japan Tourism Association
Japan Ryokan Association
Japan Tourist Hotel Association
Tokyo Metropolitan Technical Schools Association
Japan National Senmon-Gakko Association
National Education Association of Language, Business, and Tourism Studies
Specialized Education Development Council
Nakano-ku Senmon-Gakko Association
Japan Food Service Association
Japan Food Coordinator Association
Bridal Industry Association

Overseas:
Pacific Asia Travel Association
International Hot el & Restaurant Association